Where is my data stored?
Your sessions, pins, photos, notes, annotations, and backups stay on your device unless you choose to export or share them. PinReport does not require an account.
Support
Help for PinReport
Email support
Reach us at pinreport@bittech.dev. Include the device model, iOS version, app version, and a short description of what happened.
What permissions does PinReport need?
PinReport uses When In Use location access for inspection pins and map context, camera access for reference photos, and optional Face ID or Touch ID for app lock. You can manage permissions in iOS Settings.
How does Pro work?
PinReport includes the first three PDF or photo exports. After that, Pro unlocks unlimited PDF and geotagged photo exports, note templates, weather capture, and outdoor mode with a one-time purchase. Family Sharing availability follows Apple's rules.
What should I send if an export looks wrong?
Tell us whether it was a PDF, photo export, or backup export, what you expected to see, and whether the issue happened every time or just once.
Can I restore Pro on another device?
Yes. Use Restore Purchases on a device signed into the same Apple ID that owns the purchase, subject to Apple's rules.
I was charged but Pro is not active
Try Restore Purchases first, then fully close and reopen the app. If Pro still is not active, email support with the app version, device model, and approximate purchase date so we can help you narrow down what Apple account or transaction state might be involved.
Can I get a refund?
App Store purchases are processed by Apple. If you want to request a refund, visit reportaproblem.apple.com and select the PinReport purchase. Apple handles refund decisions for App Store transactions.
Does weather capture send my location anywhere?
If you turn on weather capture, PinReport may send the current inspection coordinate to Apple through WeatherKit to retrieve current conditions. That feature is optional, off by default, and only stores the returned weather snapshot with the inspection record you saved.
Can I use PinReport without signal?
Your sessions, pins, photos, notes, and JSON backups stay on your device, so local capture and review can continue without an account or BitTech server. Live satellite imagery, weather capture, new purchases, and Restore Purchases may be limited until you have a connection again.